Here's how refunds work.
Free Tier
The free tier (20 scans/day) requires no payment. There is nothing to refund.
Pro Subscriptions
VendBro offers a Pro subscription with monthly and annual options. All payments are processed by PayPal. Subscriptions auto-renew at the end of each billing period unless you cancel before the renewal date. Pricing is available within the app.
Cancellation
You can cancel your Pro subscription at any time from within the app or through your PayPal account. When you cancel, your Pro access continues until the end of your current billing period. No further charges will be made after cancellation.
Refund Eligibility
- You can request a full refund within 14 days of your initial purchase or most recent renewal.
- Pro-rated refunds are not available. If you cancel mid-cycle, you retain access through the end of the paid period, but no partial refund is issued.
- Refunds are processed through PayPal and typically appear within 5-10 business days.
How to Request a Refund
Email support@vendbro.com with:
- The email address associated with your VendBro account
- The reason for your refund request
We aim to respond within 2 business days.
Exceptions
We may decline a refund if:
- The request is made more than 14 days after the charge
- The account was suspended for violating our Terms of Service
- There is evidence of abuse (e.g., repeated subscribe-and-refund cycles)
Questions?
If you have any billing questions or issues, reach out to support@vendbro.com and we'll help sort it out.